Shipping Policy
Shipping Policy
We ship worldwide from our manufacturing partners. Most orders are processed within 1–3 business days and shipped via tracked international courier.
Estimated delivery times
- United States: 10–20 business days
- Canada: 12–22 business days
- Australia: 12–22 business days
- Rest of world: 15–30 business days
Larger fixtures (chandeliers, multi-piece pendants) may take a few additional days due to packing requirements. Tracking information is emailed once your order ships.
Customs & duties
Most orders arrive without any additional charges. In the rare case that local customs assesses an import duty, the customer is responsible for that fee. We declare items at their actual value and cannot mark packages as gifts.
Lost or delayed packages
If your tracking has not updated for more than 7 business days, please contact us and we'll open an investigation with the carrier on your behalf.