Help & FAQ
Frequently Asked Questions
Quick answers about delivery, returns, product details and your order.
Shipping
How much does shipping cost?
Shipping is free on every order — no minimums.
How long does delivery take?
Most orders arrive within 6–9 business days of ordering — that includes the 1–3 business days we take to pack and dispatch. Each piece ships directly from our manufacturing partners, so this is an estimate rather than a guaranteed date. Full details are on our shipping policy.
Will I get tracking?
Yes — tracking is emailed as soon as your order ships.
Returns
What is your return policy?
Request eligible returns within 30 days of delivery. Full-price returns include a prepaid label and no restocking fee.
* Sale/discounted items only: Arrange and pay return shipping plus a 15% restocking fee, or use our label with a 25% restocking fee (label included). Fees are alternatives. Full return terms, dates and statutory exceptions.
Products
Are your lights dimmable?
Many are — check the specifications on each product page, and ask us if you're unsure.
What about bulbs and voltage?
Fixture specs, socket types and voltage are listed on each product page. If anything is unclear, contact us before ordering and we'll confirm compatibility for your region.
Orders
Can I change or cancel my order?
If your order hasn't shipped yet, usually yes — contact us as soon as possible with your order number.
Do you offer design help?
Yes — free lighting consultations for any space, on video or by email.