Help & FAQ

Shipping is free on every order — no minimums.

Most orders arrive within 7–12 business days of ordering — that includes the 1–3 business days we take to pack and dispatch. Each piece ships directly from our manufacturing partners, so this is an estimate rather than a guaranteed date. Full details are on our shipping policy.

Yes — tracking is emailed as soon as your order ships.

Eligible items have 30-day free returns and a 30-day money-back guarantee. Request a return within 30 days of delivery and we will email a prepaid return label, so return shipping is free and there is no restocking fee. Damaged or defective items are always free to return — we'll replace it or refund you in full. See returns & refunds for details.

Many are — check the specifications on each product page, and ask us if you're unsure.

Fixture specs, socket types and voltage are listed on each product page. If anything is unclear, contact us before ordering and we'll confirm compatibility for your region.

If your order hasn't shipped yet, usually yes — contact us as soon as possible with your order number.

Yes — free lighting consultations for any space, on video or by email.