Delete your account
Use the form below to request permanent deletion of your entire Sollie customer account, not temporary deactivation, and erasure of the personal data associated with it that Sollie is not legally required to keep.
How to request deletion
- Enter the email address used for your Sollie account.
- In the Comment field, enter DELETE MY ACCOUNT.
- Submit the form and complete the security check.
After submission, Sollie will contact you to verify that you own the account. After you complete ownership verification, Sollie will finish deleting the account within 30 days and email you when deletion is complete.
To complete deletion, Sollie will delete the Shopify customer profile when it is eligible. For an order-linked profile that Shopify cannot physically remove, Sollie will submit personal-data erasure so Shopify removes or redacts the name, email, phone number, addresses, and other personal account data. The remaining de-identified order record is not an active customer account, cannot be used to sign in, and is retained only for the period required by applicable tax, accounting, consumer-protection, or other law.
Shopify holds an accepted personal-data erasure request for a 10-day cancellation window before processing it. This is included in the 30-day completion period. If you later sign in with the same email address, Shopify may create a new account.
This page is only for account deletion requests.