Returns & Refunds

We want you to love your new lighting. If something isn't right, here is how we handle it.

14-day free returns

Request a return within 14 days of delivery and we'll email you a prepaid return label — it costs you nothing. The item must be in original, unused condition, in its original packaging.

30-day money-back guarantee

You have a full 30 days from delivery to request a return for any reason. From day 15 to day 30, return shipping is your responsibility. There is no restocking fee either way.

Damaged or defective items

If your item arrives damaged or stops working within 30 days, email us within 7 days of delivery with photos of the issue. We will send a free replacement or issue a full refund — your choice — and we cover return shipping at any point in the 30 days.

Refund processing

Refunds are issued to the original payment method within 5–10 business days after we receive the returned item or approve a damage claim.

Non-returnable items

• Custom or made-to-order items
• Bulbs that have been installed or removed from packaging
• Items damaged by improper installation

To start a return, contact us with your order number and we'll send return instructions and, if you're within the first 14 days, a prepaid label.